Safety & trust
Your safety is built in
Every feature in Bob-O-Job is designed with safety first — from the moment you post a job to final payment.
Identity verification
Every Jobber completes Stripe Identity verification before their first job. We check government-issued ID in real time.
- ✓Government ID checked
- ✓Facial liveness detection
- ✓Admin review before approval
- ✓Ongoing monitoring
Escrow payments
Your card is pre-authorised when you post a job but never charged until you confirm the work is done.
- ✓Zero risk of paying upfront
- ✓Payment released only on your confirmation
- ✓Full refund if job is disputed
- ✓Stripe-grade security
Check-in code
When your Jobber arrives, they enter a unique 4-digit code shown on your app. This proves they're physically present before the job starts.
- ✓Prevents fraudulent early starts
- ✓Code refreshes each job
- ✓Cryptographically verified server-side
- ✓Customer controls start time
Live GPS tracking
Track your Jobber's journey to you in real time. See their route, estimated arrival time, and current location.
- ✓Updates every 10 seconds
- ✓Share tracking link with household
- ✓Geofence alerts on arrival
- ✓History stored for 7 days
Dispute resolution
If anything goes wrong, raise a dispute before confirming payment. Our team reviews and resolves all disputes within 24 hours.
- ✓24-hour resolution SLA
- ✓Evidence reviewed fairly
- ✓Full or partial refunds available
- ✓Jobbers can appeal decisions
Verified reviews
Reviews are only possible after a job is completed and confirmed. No fake reviews — every rating is tied to a real transaction.
- ✓Only real customers can review
- ✓Star rating + written feedback
- ✓Jobbers can respond to reviews
- ✓Fraudulent reviews removed
Questions about safety? Email us at safety@bobojob.co.uk